Loading...
Guest-emergency readiness certification for hotels, hostels, guesthouses, and tour operators — Terra-verified, and checkable by anyone.
When a guest has an emergency, is your team ready? Most hospitality staff lack proper training, leaving both guests and businesses vulnerable.
No standardized emergency protocols or confidence during crises
Confusion about who to contact and what steps to take first
Liability exposure, negative reviews, and reputational damage
Tourist emergencies, by the numbers
7-10%
AHA
Cardiac arrest survival drops per minute without CPR.
1.35M
WHO
Global road-traffic deaths per year — and road crashes are a leading cause of tourist deaths worldwide.
22,000
WHO
Annual dengue deaths, mostly in tourist regions.
20-30%
NIH
1-year mortality after a hip fracture in elderly guests.
Sources: American Heart Association, World Health Organization, US National Institutes of Health.
A comprehensive certification program that trains your team, establishes protocols, and connects you to professional emergency support.
Complete our training modules to earn your SOS Safe badge - a Terra-verified mark of guest-emergency readiness, checkable by anyone.
Interactive training modules covering emergency protocols, communication, and guest care - tailored for hospitality and tour operations.
Certified partners are integrated into the Tourist SOS Network — guest emergencies open a coordinated case with vetted medical providers and insurance support. Local emergency services remain the first call.
A straightforward path from signup to certified safety partner
Join the network of properties that prioritize guest safety
Illustrative scenarios
Three composite scenarios drawn from real hospitality-safety practice and post-incident debriefs. They show the kinds of outcomes the modules are built to produce.
A guest collapses by the pool. The receptionist uses the on-site AED, starts CPR within 60 seconds, EMS arrives in 12 minutes. Guest survives.
What changes the outcome: a quarterly SOS Safe drill 3 months prior — staff executed without hesitation.
A guest returns from a tour confused, with hot dry skin. Trained staff recognise heat stroke — not heat exhaustion — apply aggressive cooling, call EMS. Guest recovers.
The wrong response — giving fluids to a confused patient — could have caused aspiration. Training changed the response in seconds.
A guide carries a satellite messenger after Elite training. Participant falls on a trail with no mobile coverage; GPS coordinates go to rescue services with one button. Helicopter evac in 90 minutes vs 4-6 hours via regular channels.
The equipment recommendation came from the Resource Hub.
Composite scenarios — protocols, equipment, and outcomes reflect real hospitality safety practice, but the specific properties and quotes are illustrative until named partners give consent for case studies. We'll publish those here as they become available.
Protect your guests, train your staff, and stand out as a safety-first property
From boutique hotels to large resorts - certification tailored to your property size and guest profile.
Adventure tours, day trips, or multi-day excursions - keep your guests safe wherever you take them.